Terms of purchase and use

1. Who you buy from

• Seller: Deeploy Tech (sole trader, enskild firma)
• Company registration number: 198010133232
• Address: (not provided)
• Email: (not provided)
• Phone: (not provided)

deeprint prints 3D models to order and offers an AI designer that draws technical parts from a description.

2. How an order works

You upload a model or create one in the designer, choose material, colour and settings and see the price right away. The contract is formed when you have paid and received an order confirmation by email.

We may refuse or cancel an order if the model cannot be printed, if it conflicts with section 8, or if the price is obviously wrong because of a technical error. In that case we refund the full amount.

3. Prices and payment

All prices are in Swedish kronor including 25% VAT. The price is calculated automatically from the size of the model, material, machine time and preparation, and is shown before you pay.

• The minimum order is SEK 79.
• Shipping with PostNord costs SEK 65 and is added at checkout.
• You pay through Stripe with the payment methods shown at checkout. We never see or store your card details.

4. What you buy: hand-finished 3D printing

Every part is printed with FDM technology, layer by layer in plastic, and inspected by hand before it leaves us. This is craft, not industrial manufacturing, and it shows. The following is normal and does not count as a defect:

• visible layers, small irregularities and seams on the surface,
• marks from support material on undersides and overhangs,
• small colour differences between filament batches and compared with the image on screen,
• dimensional deviations of up to ±0.5 mm or ±1% of the dimension, whichever is larger.

The parts are not intended for safety-critical or load-bearing use, contact with food or temperatures beyond the limits of the material. We print what you ordered and are not responsible for errors in your file or for choices you made yourself, such as scale, material or infill.

5. Delivery

We ship the order with PostNord and email you when it is on its way.

Unless agreed otherwise, we deliver within 30 days at the latest. If we cannot deliver on time, you may cancel the purchase and get the full amount back.

6. Right of withdrawal

Prints are made from your file and your choices and therefore count as goods made to the consumer’s specifications. There is no right of withdrawal for them (chapter 2, section 11, point 3 of the Swedish Distance and Off-Premises Contracts Act). This does not affect your right to report defects under section 7.

Credits and subscriptions for the AI designer are delivered immediately. When you pay, you agree that delivery starts right away and acknowledge that the right of withdrawal then ends for what has already been delivered. If you withdraw from a subscription within 14 days, you pay for the time and the credits you have used.

7. Defects and complaints

If the part has a defect, for example print flaws beyond what section 4 describes, a different material or colour than you ordered, or damage in transit, contact us with a short description and ideally a photo.

• You may report defects for three years after receiving the goods, under the Swedish Consumer Sales Act.
• Let us know within a reasonable time after you notice the defect. Within two months always counts as reasonable.
• We reprint the part free of charge and pay for shipping. If that is not possible or would take unreasonably long, you get your money back.

8. Your files and what we do not print

You confirm that you have the right to use the model you upload, for example that it does not infringe anyone else’s copyright, design or patent, and you are responsible for this.

We do not print:

• weapons, weapon parts or items that require a permit,
• copies of protected products without the rights holder’s permission,
• items intended for crime or otherwise against the law.

We use your file only to carry out and follow up the order. The file for an unpaid order is deleted 72 hours after it was created, if payment does not arrive; this runs in a daily job, so the file is deleted within about a day of that, and it can take a further day if many orders are waiting at once. The file for an order that has been picked up, shipped, delivered or refunded is deleted 90 days after that, in the same kind of daily job. If you need the file for a complaint or a new order of the same part, contact us before then, otherwise you will need to upload it again.

9. The AI designer and credits

The designer draws technical parts with dimensions, such as brackets, lids, spacers, holders and boxes. It cannot do sculptures, figurines or free organic shapes. The model is created automatically: check dimensions and shape before you order a print or use the file.

• Every message to the designer costs 10 credits, whether you create a new part or change an existing one. If the message itself fails due to a technical fault on our side, a refusal from the model, or an invalid response, you get the credits back right away, without the daily limit below. The message may also automatically try to fix the geometry a limited number of times, at no extra cost. If such a repair attempt is stopped by a daily cap, a refusal from the model, or an invalid response, you do not get the credit for the message back right then, but if it is a temporary fault on our side, you can try again at no extra cost instead. If the part still cannot be built after all attempts, you get the credits for the message back, up to three times per day per account. If your connection drops in the middle of the message itself, not a repair attempt, the credit comes back automatically, but not right away, only the next time you use the designer.
• You get 0 free credits per day. They reset at midnight.
• Plan credits renew every period and do not carry over.
• If you switch to a cheaper plan partway through the period, your remaining plan credits are reduced to the new plan’s monthly credits minus what you have already used. Purchased credits are not affected.
• Purchased credits never expire.
• Credits are not money. They cannot be cashed in, transferred or refunded, except under section 6.

On the free plan you may use the models you create for personal use. With Pro and Studio you may also use them commercially and download the files to the extent the plan states. You are responsible for how you use the models.

10. Subscription

Pro and Studio are paid monthly or yearly and renew automatically until you cancel. You can cancel at any time under Your plan, Manage subscription. The subscription then runs until the end of the period, and you do not pay for the next one.

We announce price changes at least 30 days before they take effect. If you do not want to continue at the new price, you can cancel before then.

11. Liability

We are liable for defects under the Swedish Consumer Sales Act. We are not liable for damage that occurs when a part is used for something it is not intended for under section 4, unless we have been negligent. Nothing in these terms limits your rights under mandatory law.

12. Your account

You sign in with a link sent to your email or with your Google account. Keep your email secure: anyone who can access it can sign in. If you want to close your account, write to us and we delete it as described in our privacy policy.

13. If we cannot agree

Contact us first and we will try to solve it. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se). We follow the board’s recommendations. Swedish law applies.

14. Changes to these terms

We may change these terms. An order is governed by the terms in force when you paid. We announce changes that affect an ongoing subscription at least 30 days in advance.